Hassle-Free Returns with 100% Money Back Guarantee
We stand firmly behind every item we sell and want our customers to be truly satisfied with each of their purchases. If for any reason, you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 30 days, for a full refund or exchange – no questions asked.
Free return shipping applies to US customers only and is limited to three returns per customer. To return an item, simply follow these return procedures:
1. Contact our Customer Service department at 1-888-805-9907.
2. Advise the representative that you wish to return your order.
3. Within one business day of your phone call we will email you a pre-paid, fully insured FedEx 2-Day label, along with instructions on how to safely and securely package your items.
4. Take your order and the label to the nearest FedEx location and simply mail it to us. If you need packaging materials, FedEx will assist you.
5. Your order should arrive at our office within two business days (excluding weekends and holidays).
6. All refunds will be processed within two weeks, in the form of the original purchase method.
Additional Terms & Conditions
All international returns are ineligible for our free return policy. While our 100% money back guarantee is valid for international purchases, customers are required to ship and insure the items to us at their own expense.
Packages shipped to our offices beyond the 30-day return period, sent to our office without a RAN number or that are improperly packaged or uninsured will not be accepted.
To be deemed acceptable for refund or exchange, returned merchandise must be undamaged and in “new and unused condition”. Items showing obvious signs of wear or alteration by a jeweler other than Viv Storms Fine Jewelry will not be accepted.
At this time we cannot resize any rings, as they need to be completely re-crafted. Therefore, it is very important that you order the correct size at the time of purchase. If you need help determining a ring size contact our customer service team.
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